City General Services Office - Profile

2015-07-03T12:54:01+08:00

MANDATE

The General Services Department was created with a mandate to promote ideal practices and procedures in City Government Procurement System; Facility and Property Administration which includes the inventory of all City Government-owned properties; Supply management; safekeeping of materials, supplies, and equipment; maintenance and preservation of the aesthetical status quo of Batangas City; and the provision of all frontline support services in a safe, reliable, accessible, and efficient manner.

VISION

WE, EMPLOYEES OF THE GENERAL SERVICES DEPARTMENT SHALL BE:

The prime movers for the advancement, promotion and preservation of the aesthetical soundness and safety measures of the City through public cooperation and participation with the end of uplifting the environmental condition of its constituents; and

Instrumental in the efficient and effective implementation of RA 9184 otherwise known as the New Government Procurement Act with the thrust of maximizing the use of government resources through the spirit of transparency, professionalism in all aspect of procurement system.

MISSION

The General Services Department as the heart of the support Services of the city government plays a pivotal role in the pursuit of its goals of delivering basic services to the Batangueños which includes but not limited to the following:

Handles the maintenance or upkeep of various city streets and various government facilities;
Spearheads the implementation of programs and policies concerning Solid Waste Management and Clean and Green Projects;
Fulfills the multifarious tasks assigned to it like the procurement, maintenance, disposition of supplies and equipment;
Performs the much-needed inventory of supplies, equipment and fixed assets of the city government and steadfast in its commitment to fully effect change and to institute reform measures in the procurement system.

CORE VALUES

 Teamwork
 Commitment
 Transparency
 Integrity
 Diversity
 Equal Opportunity
 24/7 Service to the Community
 Excellence
 Mutual Respect
 Professionalism

SERVICE PLEDGE

The General Services Department employees commit to:

1. Deliver accessible support service to Batangueños.
2. Provide an excellent service management of the city’s property, supply, goods and services procurement with efficient prompt and courteous personnel.
3. Further pledge that we shall be held accountable in the performance of our duties and responsibilities with utmost honesty and dignity.
4. Be an instrument in the delivery of projects and programs in a timely and cost effective manner.

City General Services Office Organizational Chart

2015-07-03T12:54:01+08:00

City General Services Office Citizen's Charter

2015-07-03T12:54:01+08:00

Frontline Service: Issuance of Bid Documents for Procurement Of Goods Client: Prospective Bidders/Suppliers of Goods & Services Requirement: Official Receipt from City Treasurer’s Office Schedule of Availability: Monday – Friday (8:00am-5:00pm) Total Processing Time: 30 minutes How to avail of the Service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Requests for bid documents	a.Issues Bidder’s order of payment	BAC – Secretariat for procurement of goods & services (Procurement Section)	Ground floor, GSD Bldg. Batangas City Hall Compound	5 minutes
2	Proceeds to city Treasurer’s Office- Cash Division			Ground floor, GSD Bldg. Batangas City Hall Compound	5 minutes
3	Pays the amount of bid documents	Issues the official receipt	City Treasurer’s Office – Cash Division	Ground floor, GSD Bldg. Batangas City Hall Compound	10 minutes
4	Proceeds to General Services Department (BAC Secretariat Office)			Ground floor, GSD Bldg. Batangas City Hall Compound	5 minutes
5	Presents the official receipt to the BAC Secretariat Office (Procurement of Goods and Services)	a. Accepts and checks the official receipt b. Issues the Bidding Documents c. Acknowledges Bidders for the purchased Bid Documents	BAC- Secretariat for procurement of goods & services (Procurement Section)	Ground floor, GSD Bldg. Batangas City Hall Compound	15 minutes

Frontline Service: Issuance of Permit for the use of Batangas City Convention Center Client: Anybody Requirement: Endorsement Letter from City Mayor’s Office Schedule of Availability: Monday – Friday (8:00am-5:00pm) Fees: Php 10,000 for the first four hours then Php 10,000 for the succeeding hours Total Processing Time: 1 hour How to avail of the Service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents the endorsement letter from the City Mayor’s Office with the Specific request	a. Accepts the endorsement letter and verifies the schedule of the BCCC if the requested date is available b. Issues the order of payment c. Advices the client to go to CTO	General Services Department, Administrative Division – Facility Administration	Batangas City Convention Center (near the City Coliseum), Brgy.20 Poblacion Batangas City	15 minutes
2	Proceeds to the City Treasurer’s Office – Business Tax & Other Fees Division			B.O.S.S Bldg., Peoples Quadrangle, City Hall Compound	10 minutes
3	Pays the specified amount stated in the order of payment	a. Issues the official receipt	City Treasurer’s Office – Business Tax & Other Fees Division	Batangas City Convention Center (near the City Coliseum), Brgy.20 Poblacion Batangas City	15-20 minutes
4	Proceeds to the Batangas City Convention Center			Ground floor, GSD Bldg. Batangas City Hall Compound	5 minutes
5	Presents the official receipt to the BAC Secretariat Office (Procurement of Goods and Services)	a. Accepts the official receipt b. Schedules the date of the usage of the venue	General Services Department Administrative Division- Facility Administration	Batangas City Convention Cente (near the City Coliseum), Brgy.20 Poblacion Batangas City	10 minutes

Frontline Service: Assistance to Walk-in Clients (Request of Materials) Client: Anybody/Batangas City Residents Requirement: Endorsement Letter from City Mayor’s Office Schedule of Availability: Monday – Friday (8:00am-5:00pm) Fees: No fee to be collected Total Processing Time: 3 days and 1 hour 45 minutes How to avail of the Service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents the Endorsement letter from the City Mayor’s Office with the specific request	a. Accepts and checks the endorsement letter b. Coordinates with the City Engineer’s Office for the program of work of the requested materials c. Checks for the availability of stocks: • If not available on stock, gets the contact number of the client for feedback • Prepares the Purchase Request • If available, prepares the Requisition Issue Slip (RIS) with the following signatories: Requesting Party, City Mayor, and GSO	General Services Department Administrative Division- Facility Administration Supply & Management Division -Typing Division	2nd floor, GSD Bldg. Batangas City Hall Compound	5 minutes 2-3 days 15-20 minutes
2	Presents the RIS Form	a. Accepts and checks the RIS From b. Advices the client to proceed to the Batangas City Warehouse for issuance	General Services Department — Supply & Management Division	2nd floor, GSD Bldg., Batangas City Hall Compound	20 minutes
3	Proceeds to the city Warehouse			City Warehouse Unit (Beside BFp Station) Rizal Ave. Exit, Batangas City	30 minutes
4	Presents the approved RIS and claims the materials requested	a. Accepts the RIS Form b. Issues the requested materials	City Warehouse Unit	City Warehouse Unit (Beside BFp Station) Rizal Ave. Exit, Batangas City	30 minutes

Frontline Service: Assistance in Physical Arrangement on various program/event
Client: Private Individuals/NGO's
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 minutes

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office

a. Accepts the endorsement

b. Schedules the date, time, & location of the event where the physical arrangement shall be done

General Services Department, Administrative Division — Physical Arrangement & Utility Services

2nd floor, GSD Bldg_ Batangas City Hall Compound

10 minutes

Frontline Service: Issuance of Permit for the use of Batangas City Sports Coliseum Client: Anybody Requirement: Endorsement Letter from City Mayor's Office Schedule of Availability: Monday – Friday (8:00am-5:00pm) Fees: Php 25,000 for the first four hours then Php 10,000 for the succeeding hours Total Processing Time: 1 hour How to avail of the Service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents the endorsement letter from the City Mayor's Office with the specific request	a. Accepts the endorsement letter and verifies the schedule of the BCSC if the requested date is available b. Issues the order of payment c. Advices the client to go to CTO	General Services Department, Administrative Division — Facility Administration	Batangas City Sports Coliseum Delas Alas Drive, Batangas City	15 minutes
2	Proceeds to the city Treasurer's Office — Business Tax & Other Fees Division			B.O.S.S. Bldg., People's Quadrangle, City Hall Compound	4 minutes
3	Pays the specified amount stated in the order of payment	a. Issues the official receipt	City Treasurer's Office — Business Tax & Other Fees Division	B.O.S.S. Bldg., People's Quadrangle, City Hall Compound	10 minutes
4	Proceeds to Batangas City Sports Coliseum			Batangas City Sports Coliseum Delas Alas Drive, Batangas City	15-20 minutes
5	Presents the official receipt to the BCSC Administrator	a. Accepts the official receipt b. Schedules the date of usage of the venue	General Services Department, Administrative Division — Facility Administration	Batangas City Sports Coliseum Delas Alas Drive, Batangas City	10 minutes

Frontline Service: Clean-up and Grass Cutting Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter and

b. Checks the availability of the team

b. Confirms the date and time of the requested service

General Services Department, Public Service & Maintenance Unit (PSMU) — Street sweeping Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

Frontline Service: Request for Heavy Equipment Support Services for Provisional Rehabilitation of Damaged Barangay Roads and other structures
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected Total Processing Time: 10 mins
Total Processing Time: 30 minutes

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

General Services Department, Public Service & Maintenance Unit (PSMU)— Motorpool Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

Frontline Service: Towing Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday — Friday (8:00 am — 12 mn)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

General Services Department, Public Service & Maintenance Unit (PSMU)— Motorpool Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

Frontline Service: Electrical and Technical Services
Client: NGO's/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

General Services Department, General Maintenance Services Division — Electrical Section

GMS Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

Frontline Service: Scaffolding Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the Team's schedule and the Borrower's schedule to verify if there is available scaffolds on the requested date

c. Confirms the request

General Services Department, General Maintenance Services Division

GMS Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

Frontline Service: Borrowing of Tables and/or Chairs Client: NGO's/Batangas City Residents Requirement: Endorsement Letter from City Mayor's Office Schedule of Availability: Monday – Friday (8:00am-5:00pm) Fees: No fee to be collected/The requestor will pick-up the tables & chairs in case it cannot be delivered and return it Total Processing Time: 10 minutes How to avail of the Service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents the endorsement letter from the City Mayor's Office with the specific request	a. Accepts the endorsement letter b. Checks the Borrower's schedule to verify if there are tables and/or chairs available on the requested date c. Confirms the request	General Services Department, Administrative Division — Physical Arrangement & Utility Services	2nd floor, GSD Bldg_ Batangas City Hall Compound	10 minutes

Batangas City Official Website - Citizen's Charter

City General Services Office - Profile

City General Services Office Organizational Chart

City General Services Office Citizen's Charter