Public Affairs and Assistance Division Office-Profile

2019-07-03T12:54:01+08:00

Vision

To render a public service to the people of Batangas City with selfless dedication, honor and integrity. Uplift the quality of service to the people under a transparent government with the end view of having productive, supportive, progressive and law abiding citizenry.

Mission

Providing quality service to all Barangay Officials especially those living in far-flung Barangay that need documents in transacting their projects in the City Government.

Service Pledge:

We commit to:
1. To continue scanning and encoding Masterlist from the beginning to present in order to prevent them from mutilating.
2. To promote goodwill and rapport between the Barangay and the Government by proper coordination to different offices about the implementation of laws and decrees and giving the people better understanding of the objectives, policies and purpose of City Government.
3. To create paperless communication in disseminating information regarding meetings, seminar and in claiming their documents.
4. To serve efficiently and ensure the satisfaction of client.

Public Affairs and Assistance Division Office Organizational Chart

2015-07-03T12:54:01+08:00

Public Employment Services Office [PESO]

Public Affairs and Assistance Division Office Citizen's Charter

2015-07-03T12:54:01+08:00

Department: City Mayor’s Office – Public Affairs and Assistance Division Frontline Service: Application for certification of Service Record Client: Former Barangay Officials Requirement: Written Request and Official Receipt Schedule of Availability: Monday to Friday (8:00am to 5:00pm) Fees: Php 65.00 Total Processing Time: 2 Days and 12 Minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents written Request	Accepts and review request a. Instructs client to pay certificate fee to City Treasurer’s Office –License Div. b. Advises to return and presents Official receipt	Chief Officer	Chief of Office Public Affairs and Assistance Division – 2nd floor. CHO Admin Bldg.	2 minutes
2	Proceeds to City Treasurer’s Office-License Division				2 minutes
3	Pays the appropriate fee (Refer to payment procedure of the Collecting Agent)		City Treasurer’s Office – License Division	Business One Stop Shop- Peoples Quadrangle	5 minutes
4	Returns to Public Affairs And Assistance Division				2 minutes
5	Presents official receipt to concerned Personnel	Advises to comeback after 2 days for release of documents	Assigned-Personnel	Public Affairs and Assistance Division	2 days
6	Claims the Document	Releases the document	Assigned-Personnel	Public Affairs and Assistance Division	1 minute

Department: City Mayor’s Office - Public Affairs and Assistance Division Frontline Service: Request for Barangay Officials Directory Requirement: Written request Schedule of Availability: Monday to Friday (8:00am to 5:00pm) Fees: Free of Charge Total Processing Time: 1 hour and 6 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Presents written Request	Accepts and reviews request a. Interviews the applicant b. Refers the applicant to assigned personnel	Chief Officer- Public Affairs and Assistance Division	Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg.	5 minutes
2	Proceeds to assigned personnel	Processes document and advises applicant to come back after an hour for the release of document	Assigned Personnel-Public Affairs and Assistance Division	Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg.	1 hour
3	Claims the document	Releases the document	Assigned Personnel	Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg.	1 minute

Batangas City Official Website - Citizen's Charter

Public Affairs and Assistance Division Office-Profile

Public Affairs and Assistance Division Office Organizational Chart

Public Affairs and Assistance Division Office Citizen's Charter