Batangas City Official Website - Citizen's Charter

Information Technology Services Division - Profile

2024-04-16T12:54:00+08:00

ITSD Profile

The Information Technology Services Division (ITSD) is a shared-services unit created under the Office of the City Mayor (CMO). ITSD is chartered to provide the city government with a single and centralized group tasked to manage every aspect pertaining to the design, implementation, management, and administration of ICT-related equipment, assets, and facilities. The office was established in December of 2012.

The office has three section services: Administrative, Planning and Training, Network & Technical Support, Software Development and Multimedia and Web. Currently, ITSD has 11 permanent personnel and 8 job order employees.

ITSD conducted series of ICT-related assessments with the goal of a centralized, secured and manageable system for City Government of Batangas. Majority of the gaps have been resolved including the network systems and system data sharing. Several systems have been deployed and currently being maintained throughout the different offices including the 3 major systems from the City Assessors’ Office, City Treasurer’s Office and Business Permitting. Upcoming system line-ups will include web-based systems to increase scalability and mobility for a more efficient and real-time transactions.

I. Mandate:

Information Technology Services Division is chartered to provide the City Government with a single and centralized group tasked to manage IT systems pertaining to the development, implementation, management and administration of IT equipment and assets.

II. Vision:

A secured, efficient and real-time processing of government services with the use of latest ICT resources for a more productive and advanced economy.

III. Mission:

To manage ICT assets and services with centralized systems for processing and storage of secured information by maintaining a fast and reliable interconnectivity.

IV. Service Pledge:

We commit to:
1. To recommend the acquisition of spare parts, consumables, tools and equipment related to hardware/software operations and maintenance.
2. To develop information systems and provide technical support to the Batangas City Government in terms of IT systems and equipment.
3. To ensure that the data and communications systems within the City Government are secured and protected.

ITSD Org Chart

2016-01-21T16:31:59+08:00

ITSD Citizen's Charter

2015-07-03T12:54:01+08:00

Service: System Development Clients: BCG Departments and Divisions Requirements: System Request Form Schedule of Availability of Service: Office Hours Fees: None Total Processing Time: Varies How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1.	Fill in and submit system request form	a. Gathers data b. Interviews client regarding the requested system c. Create system flows	ITSD	CMO-ITSD Office	Varies
2.		Develops requested system	ITSD	CMO-ITSD Office	Varies
3.		Testing of the developed system	ITSD	CMO-ITSD Office	Varies
4.		Deployment of the system	ITSD	CMO-ITSD Office	Varies

Service: Technical Assistance Clients: BCG Departments and Divisions Requirements: Schedule of Availability of Service: Office Hours Fees: None Total Processing Time: Varies How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1.	Phone call for technical assistance	Proceed to departments/divisions who needs technical assistance	ITSD	CMO-ITSD Office	Varies
2.	Walk-in for technical assistance	Assists client having technical problems	ITSD	CMO-ITSD Office	Varies
3.		Take the necessary action to comply with the client's needs	ITSD	CMO-ITSD Office	Varies
4.	Sign on technical request slip	a. Fill in technical request slip b. Provide copy of technical request slip to client	ITSD	CMO-ITSD Office	Varies

City Council for Youth Affairs

2015-07-03T12:54:01+08:00

City Council for Youth Affairs