Department:  BATANGAS CITY HEALTH OFFICE
Frontline Service:  Application for Health Certificates
Client:  Food Handlers, Barbers, Beauticians, Instructors and others, as required by the Sanitation Code of the Philippines
Requirements:     
                                           NEW                                          RENEWAL
Food Handlers               Chest X-ray result                        Chest X-ray result
                                      Hepatitis A screening                    Hepatitis A screening
                                      Fecalysis result                            Fecalysis result
                                      CBC result                                  Old unexpired health certificate
                                      Urinalysis result                           1 X 1 picture
                                      Drug test result
                                      Valid ID
                                      1 X 1 picture

 Non-Food Workers       Chest X-ray result                        Chest X-ray result
                                      Fecalysis result                            Old unexpired health certificate
                                      CBC result                                  1 X 1 picture
                                      Urinalysis result 
                                      Drug test result
                                      Valid ID
                                      1 X 1 picture

Schedule of Availability: Monday – Friday, 8:00 am to 5:00 pm
Total Processing Time: 50 minutes
FEES:  Php 100.00

How to avail of the service:  

a. Checks requirements
b. Logs in client
c. Takes blood pressure
d. Refers to the Medical Officer

a. Validates requirements
b. Performs physical examination
c. Issues medical certificate slip
d. Advises to pay the medical fee at the Business Tax and Fees Division of the Treasurer’s Office and proceeds to the Environmental Sanitation Division

Medical Services Division
Medical Officer on duty

Frontline Service: Application for Water Potability Certificate
Clients: Owners of Water Refilling Stations FEE: Php 65.00
Requirements: Latest Water Analysis Result (Bacteriological & Physico-Chemical Analysis)
Schedule of Availability: 8:00 AM – 5:00 PM, Monday thru Friday
Total Processing Time: 19 minutes

How to Avail of the Service:

Submits the requirements to the Sanitation Inspector(SI) on duty

a. Validates the submitted requirements

b. Issues a payment slip Environmental Sanitation Division

Presents payment slip and pays the Certificate of Water Potability fee

a. Prepares the Certificate of Water Potability
b. Registers the name of establishment in the logbook
c. Releases the certificate

Environmental Sanitation Division
Sanitation Inspector

Frontline Service: Filing of complaints regarding sanitation issues
Client: Batangas City residents
Requirement: Letter of Complaint
Schedule of Availability: 8:00 am to 5:00
Total Processing Time: 1- 10 days (depending on the complexity of complaint)

How to avail of the service:

a.Determines nature of complaints

Environmental Sanitation Division
Sanitation Inspector assigned

Fills up Complaint
Form

a. Hands out Complaint Form
b. Logs in complaint/s

1st Floor,
City Health Office Building

Inquires for inspection
schedule

a. Coordinates with other concerned agencies /Barangay Council
b. Inspects the incident
c. Prepares inspection report
d. Arranges meeting with complainant and person being complained

Environmental Sanitation Division
Sanitation Inspector
Barangay Council

Other concerned agencies

1st Floor,
City Health Office Building

1st Floor, City Health Office
Building/
Barangay Hall

a. Explains the findings of the inspection


b. Recommends corrective measures, if necessary

c. Mediates to resolve dispute between the two parties

a.Environmental Sanitation Division

b. Barangay Council

c. Other concerned agencies

1st Floor,
City Health Office Building/ Barangay Hall

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Application for Death Certificate
Client: Relative of the deceased
Requirements: Certification from Barangay Officials stating that the death occurred at home
                        Medical records from the hospital of last confinement or Attending Physician
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Burial Permit (for interment in Batangas City)                      FEES: Php 75.00
Death Certificate                                                                             Php 65.00
Total Processing Time: 49 minutes
How to avail of the service:

a. Checks & interviews the relative
b. Fills up information sheet
c. Advises to proceed to the Medical Officer to determine the cause of death

Administrative Division
*Administrative Staff

1st Floor,
City Health Office Building

Proceeds to the Medical Services Division for interview regarding the cause of death.

a. Interviews the client regarding the circumstances of death

b. Writes the cause of death and signs on the information sheet

c. Advises to return to the Administrative Division

Medical Services Division

Medical Officer

Medical Staff

1st Floor,         City Health Office  Building

Administrative Division         Administrative Staff

a. Advises to wait for the certificate to be reviewed and signed by the Medical Officer

b. Gives the signed Death Certificate and advises to pay the Burial Permit and Registration Fee at the City Treasurer’s Office

Administrative Division
Administrative Staff

Receives the Death Certificate & proceeds to the Business One-Stop Shop

City Treasurer’s Office
Collecting Officer

Returns to the City Health Office - Administrative Division

a. Writes Official Receipt number on the Death Certificate

b. Gets a copy of the certificate

c. Gives back the remaining copies of the certificate

d. Advises to proceed to the City Civil Registrar’s Office to register the Death Certificate

Administrative Division
Administrative Staff

Frontline Service: Death Certificate Review ( Hospital Death)
Client: Relative of the deceased
Requirement: Death Certificate from hospital
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Burial Permit Fee (for Batangas City interment)                                  FEE - Php 75.00
Death Certificate -                                                                                       Php 65.00
Total Processing Time: 23 minutes

How to avail of the service:

a. Checks the correctness of the Death Certificate.

b. Advises to wait for review of the Death Certificate

Administrative Division
Administrative Staff

1st Floor, City Health Office Building

a. Types the name of the physician who will review and sign the Death Certificate

b. Brings the certificate to the physician for review and signature

c. Gives the signed Death Certificate and advises to pay the Burial Permit and Registration fees at the City Treasurer’s Office

a. Writes Official Receipt number on the Death Certificate
b. Gets copy of the certificate
c. Gives back the remaining copies of the certificate
d. Advises to proceed to the City Civil Registrar’s Office to register the Death Certificate

Administrative Division
Administrative Staff

Frontline Service: Application for Transfer Permit for the Deceased
Client: Relative of the deceased
Requirement: Death Certificate FEES – Php 75.00
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 24 minutes

How to avail of the service:

a. Checks the Death Certificate

b. Issues payment slip and advises the client to proceed to the City Treasurer’s Office for payment

Administrative Division
Administrative Staff

a. Accepts receipts and processes Transfer Permit

b. Releases Transfer Permit and advises the client to proceed to the City Civil Registrar’s Office for registration

Administrative Division
Administrative Staff

1st Floor, City Health Office Building

Frontline Service: Application for Exhumation Permit/Open Internment/Open Transfer – same cemetery
Client: Relative of the deceased
Requirement: Death Certificate of the deceased to be exhumed
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday FEES: Php 150.00
Total Processing Time: 20 minutes

How to avail of the service:

a. Assesses/reviews the Death Certificate if exhumation can be done.
b. Issues payment slip and advises the client to proceed to the City Treasurer’s Office

Administrative Division
Administrative Staff

Gets payment slip and proceeds to the Business One-Stop Shop

Business One-Stop Shop Temporary Building

Gets Official Receipt and returns to the City Health Office, Administrative Division

a. Accepts receipt and processes the Exhumation Permit

b. Releases Exhumation Permit

Administrative Division
Administrative Staff

Frontline Service: Request for Use of Ambulance
Client: Batangas City residents
Requirement: Referral Letter from the City Mayor
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 20 minutes

How to avail of the service:

a. Accepts referral letter

b. Interviews the client

c. Checks the availability of the ambulance and driver

d. Prepares the trip ticket and travel order

e. Hands over the trip ticket for the client to sign

Administrative Division
Officer-In-Charge

a. Briefs the client on the conditions for the use of ambulance

b. Gives instructions to the driver regarding his trip

Frontline Service: Application for Medical Certificate for Employment and School Enrolment
Client: Job Applicants and Students
Requirement: Drug Test, Chest X-Ray, Valid I.D, Complete Blood Count, Fecalysis, Urinalysis
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday FEES: Php 100.00
Total Processing Time: 51 minutes

How to avail of the service:

a. Checks requirements
b. Logs in client
c. Takes blood pressure
d. Refers to the medical officer

Medical Services Division
Medical Staff

a. Validates requirements
b. Performs physical examination
c. Issues medical certificate slip
d. Advises to pay the medical fee at the Business Tax and Fees Division of the Treasurer’s Office

Medical Services Division
Medical Staff

Proceeds to the Business One - Stop Shop

Business One-Stop Shop Temporary Building

Returns to the City Health Office, Administrative Division

1st floor, City Health Office Building

a. Processes Health Certificate
b. Brings the Health Certificate to the Medical Officer for signature

Administrative Division
Administrative Staff

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Medical Consultation
Client: Patients
Requirement: Barangay Certificate, Individual Treatment Record, Laboratory Results
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 41 minutes

How to avail of the service:

a. Receives the client

b. Gives number and advises the client to wait for his number to be called

a. Checks client’s requirements and prepares the Individual Treatment Record

b. Takes and records vital signs of client

c. Directs again the client to his/her seat and wait for his/her number to be called

Proceeds to the Medical Officer (except for PWDs, pregnant and senior citizen patients who are attended and treated by the Medical Officer at the ground floor, Gusaling Pangkalusugan)

a. Assesses and examines the client

b. Prescribes medications

c. Gives health teachings

d. Directs clients to the pharmacy for their medicines

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Oral Examination
Client: Patient
Requirements: Barangay Clearance
Residence Certificate
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 26 minutes

How to avail of the service:

Records the personal data of the patient

Dental Services Division
-Dental Aide on Duty

1st Floor, City Health Office Building

Dental Services Division
-Dentist on Duty

Takes  blood pressure of patient

a. Performs oral examination for final diagnosis

b. Prescribes medicine, if necessary

c. Issues certification upon request

Dental Services Division
-Dental Aide on Duty

Dental Services Division
-Dentist on Duty

Frontline Service: Availment of Tooth Extraction
Client: Patient
Requirement: Barangay Clearance and Residence Certificate
Schedule of Availability: 8:00 am to 5:00 pm Monday to Friday
Total Processing Time: 46 minutes

How to avail of the service:

Records the personal data of the patient

Dental Services Division
-Dental Aide on Duty

Dental Services Division
-Dentist on Duty

Dental Services Division
-Dental Aide on Duty

a. Performs oral examination for final diagnosis

b. Administers anesthesia

c. Performs extraction procedure

Dental Services Division
-Dentist on Duty

a. Prescribes medicine

b. Gives referral/ certification, if necessary

c. Gives home care instructions

d. Advises patient to proceed to the pharmacy for the medicine

Dental Services Division
-Dentist on Duty

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Clinical Microscopy Examinations
Client: Those with signs & symptoms of illness & those seeking medical clearance for employment
Requirements: Laboratory Request
                        Receipt of Payment or Senior Citizen ID, Philhealth Card,
                        Member Data Record, 4P’s ID, People with Disability ID,
                        Certificate of Indigency from the CSWDO (for indigents)
Schedule of Availability: 8:00 am to 3:00 pm, Monday to Friday
                        Urinalysis                                            FEES - Php 40.00
                        Fecalysis                                                          Php 40.00
                        Pregnancy Test                                                   Php 80.00
Total Processing Time: 1 hr. & 59 minutes

How to avail of the service:

a. Checks for the completeness of details

b. Assesses if the patient is free of charge or with pay

> if free of charge – ask for the copy of the requirements

> if with pay - advises for payment procedure

c. Returns the request upon assessment

d. Advises patient for payment procedure

1st Floor, City Health Office
Building

Proceeds to the City Treasurer’s Office

a. Accepts requests, official receipts/ photocopied requirements

b. Reviews and checks the request form for the accuracy of details

c. Instructs patient for proper specimen collection

d. Advises patient to
submit specimen upon collection

c. Receives and checks the adequacy of the sample
d. Registers in the log book
e. Labels specimen with the corresponding code
f. Advises to return after one hour for the result

a. Releases the official result
b. Advises patient to sign in the releasing logbook
c. Instructs patient to bring the result to the requesting physician

Frontline Service: Availment of Hematologic Examinations
Client: Those with signs & Symptoms of illness & those seeking medical clearance for employment
Requirement: Laboratory Request
Receipt of Payment or Senior Citizen ID, Philhealth Card, Member Data Record
4P’s ID, People with Disability ID, Certificate of Indigency from the CSWDO (for indigents)
Schedule of Availability: 8:00 am to 3:00 pm Monday to Friday
Complete Blood Count                                                             FEES - Php 85.00
Platelet Count                                                                                 - 75.00
White Blood Cell Count                                                                    - 60.00
Hemoglobin                                                                                    - 50.00
Hematocrit                                                                                     - 50.00
Differential Count                                                                            - 50.00                                                  
Total Processing Time: 2 hours

How to avail of the service:

a. Checks for the completeness of details
b. Assesses if the patient is free of charge or with pay

> if free of charge – ask for the copy of the requirements

> if with pay - advises for payment procedure

a. Returns the request upon assessment
b. Advises the patient for payment procedure
c. Advises to return upon payment

1st Floor, City Health Office
Building

Proceeds to the City Treasurer’s Office

City Treasurer’s Office - Pay & Claim

Returns to the Laboratory Division

a. Accepts requests, official receipts/ photocopied requirements
b. Reviews and checks the request form for the accuracy of details
c. Registers in the logbook
d. Prepares patient for blood extraction

c. Receives and checks the adequacy of the sample
d. Registers in the log book
e. Labels specimen with the corresponding code
f. Advises to return after one hour for the result

a. Releases the official result
b. Advises patient to sign in the releasing logbook
c. Instructs patient to bring the result to the requesting physician

Frontline Service: Availment of Serologic Examinations (Hepatitis B/HIV/TP – Syphilis (screening tests), Blood Typing and RH Typing
Client: Those with signs and symptoms of illness and those seeking medical clearance for employment
Requirement: Laboratory Request, Voluntary Counselling and Testing Consent Form (VCT) and Official Receipt, People with Disability ID, Certificate of Indigency from the City Social Welfare and Development Office (for indigents)
Schedule of Availability: 8:00 am to 3:00 pm, Monday to Friday
Fees: HbSAg Screening Test                                            FEES - Php 130.00
TP-Syphilis Screening Test                                                                130.00
HIV Screening Test                                                                          300.00
Blood Typing                                                                                     75.00
Total Processing Time: 2 hours

How to avail of the service:

a. Checks for the completeness of details/VCT form upon assessment
b. Assesses if the patient is free of charge or with pay

a. if free of charge – ask for the copy of the requirements

b. if with pay - advises for payment procedure

c. Returns the request upon assessment
d. Advises patient for payment procedure

1st Floor, City Health Office
Building

Proceeds to the City Treasurer’s Office

a. Accepts requests, official receipts/ photocopied requirements

b. Reviews and checks the request form for the accuracy of details

c. Instructs patient for proper specimen collection

d. Advises patient to
submit specimen upon collection

c. Receives and checks the adequacy of the sample
d. Registers in the log book
e. Labels specimen with the corresponding code
f. Advises to return after one hour for the result

a. Releases the official result
b. Advises patient to sign in the releasing logbook
c. Instructs patient to bring the result to the requesting physician

Frontline Service: Availment of Chemistry Examinations
Client: Patients seeking for medical consultation
Requirement: Laboratory request and Receipt of payment, ID card (Senior Citizen, PhilHealth, PWD, 4P’s)
Certification of Indigency from the City Social Welfare and Development Office & MDR
Schedule of Availability: 8:00 am to 5:00 pm Monday to Friday
Examinations: FBS                                                           FEES Php 90.00
Cholesterol                                                                                     90.00
Creatinine                                                                                      90.00
Triglyceride                                                                                  120.00
HDL                                                                                             130.00
LDL                                                                                             130.00
SGOT                                                                                          150.00
SGPT                                                                                          150.00
BUA                                                                                             90.00
BUN                                                                                             90.00
HbA1C- Free of Charge
Total Processing Time: 1 day

How to avail of the service:

a. Checks for the completeness of details
b. Assesses if the patient is free of charge or with pay

> if free of charge – ask for the copy of the requirements
> if with pay - advises for payment procedure

a. Returns the request upon assessment
b. Advises patient for payment procedure

1st Floor, City Health Office
Building

Proceeds to the City Treasurer’s Office

a. Accepts requests, official receipts/ photocopied requirements

b. Reviews and checks the request form for the accuracy of details

c. Instructs patient for proper specimen collection

a. Receives and checks the adequacy of the sample
b. Registers in the log book
c. Labels specimen with the corresponding code
d. Advises to return after one hour for the result

a. Releases the official result
b. Advises patient to sign in the releasing logbook
c. Instructs patient to bring the result to the requesting physician

Frontline Service: Availment of Sputum Examination
Client: TB symptomatic patient ages 7 years old and above
Requirement: Laboratory request and NTP Identification Card
Schedule of Availability: 8:00 am to 10:30 am, Monday to Friday
Fees: Free of Charge
Total Processing Time: 3 days & 12 minutes

How to avail of the service:

Accepts, reviews and checks laboratory request form if properly and completely filled out with all the necessary data

1st Floor, City Health Office
Building

Submits the specimen

1st Floor, City Health Office Building

3 days

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of X-ray Services
Client: Patients and Job Applicants
Requirement: X-ray Exam Request
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday

FEES: Chest PA view- Php 140.00; Chest APL view- Php 160.00; Chest PAL view- Php 240.00; Apicolordotic view- Php 90.00; Skull APL view- Php 190.00; PNS series- Php 260.00; Mastoid series- Php 500.00; Nasal bone- Php 200.00; Maxilla Mandible- Php 190.00; Cervical APL- Php 200.00; Thoracic- Php 200.00; Lumbar- Php 400.00; Lumbosacral APL- Php 400.00; Sacrum/Coccyx- Php 200.00; Plain Abdomen/KUB- Php 200.00; Shoulder Joint- Php 150.00; T-Cage- Php 150.00; Clavicle- Php 150.00; Humerus- Php 170.00; Elbow APL- Php 150.00; Forearm APL- Php 170.00; Wrist APL- Php 110.00; Hand apo- Php 110.00; Pelvis AP- Php 150.00; Hip Joint- Php 170.00; Femur- Php 170.00; Knee APL- Php 150.00; Leg APL- Php 170.00; Ankle APL- Php 150.00; Foot apo- Php 150.00

Total Processing Time: 1day & 17 minutes

How to avail of the service:

a. Checks for the completeness of details
b. Assesses if the patient is free of charge or with pay
> if free of charge – asks for the copy of the requirements
> if with pay - advises for payment procedure
c. Returns the request upon assessment
d. Instructs the patient on payment procedures
e. Advises to return upon payment
Radiology Technician on duty

1st Floor, City Health Office
Building

Proceeds to the City Treasurer’s Office

Presents the receipt/ submits the photocopies of the requirements for free examination

a. Accepts receipts and requests
b. Reviews and checks for the accuracy of details
c. Encodes data
d. Labels the plate with corresponding code

Submits for examination

a. Instructs the patient for the procedure
b. Performs the requested x-ray procedure and processing
c. Advises the patient to claim the result on the following day
d. Records and files the result

Claims the result

a. Releases official result
b. Instructs patient to sign in the releasing logbook
c. Instructs patient to bring the result to the requesting physician

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Free Medicine
Client: Patients
Requirement: Prescription
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 10 minutes

How to avail of the service:

a. Accepts and evaluates prescription
b. Verifies the prescription
c. Prepares the medicine

1st Floor, City Health Office
Building

Accepts complete dose of medicine

a. Dispenses medicine
b. Educates and counsels patient on how to take the medicine

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Diet Counselling
Client: Underweight, Overweight, Hypertensive and Diabetic patients
Requirement: Referral Slip
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Fees: No payment required
Total Processing Time : 1 hour

How to avail of the service:

a. Assesses the patient by taking his/her height and weight
b. Counsels the patient with the proper diet
c. Gives instructions to the patient on how to use the dietary guide

Nutrition Division


Nutrition Officer III

Nutrition Officer IV

2nd Floor, 2nd to the last door of  the City Health Office Building

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Pre-Marriage Counselling(PMC)
Client: Couple applying for a Marriage License (18 years old and above)
Requirement: City Civil Registrar’s Office Endorsement (PMC)/ PMC fee payment/ personal
appearance of couple applicant
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday FEES: Php 50.00
Total Processing Time: 3 hrs & 11 min.

How to avail of the service:

a. Accepts and checks applicants’ requirements

b. Interviews and schedules applicants for PMC seminar

* 18 – 24 years old, every Wednesday and Thursday - 10:30 am - 2:30 pm

* 25 years old and above, Tuesdays- 8:00 am – 12:00 pm

Instructs 18-24 year-old applicants to proceed to the City Social Welfare and Development Office for counselling schedule

Population Program Division-
Office Personnel on duty







Personnel on duty

2nd Floor,  last door of  the City Health Office Building

Attends the scheduled PMC seminar

PMC counsellor assigned

Receives PMC certificates

a. Issues PMC certificates

b. Instructs applicants to proceed to the City Civil Registrar’s Office for filing of marriage license

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Batangas City Health Card
Client: Indigent Families
Requirement: City Mayor’s Referral (written or verbal), Voter’s Registration Record/ Voter’s ID,
Marriage Contract, Barangay Clearance, Birth Certificate of Dependents, (2) 1x1
picture, requirement’s list
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time:

How to avail of the service:

a. Receives referral and records client information

b. Explains that the BCH Staff will conduct home visit.

Qualified clients will receive a  list of requirements including a scheduled date for application

2nd Floor, City Health Office  Building

Presents  complete documents (Couple)

a. Assesses and accepts documents

b. Issues information sheet

Assists the client

Submits information sheet

a. Checks the information sheet

b. Conducts briefing/orientation for the use of the health card

c. Issues the health card

Department: BATANGAS CITY HEALTH OFFICE
Frontline Service: Availment of Pre-natal Check up
Client: Pregnant women of Batangas City
Requirement:
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 30 minutes

How to avail of the service:

a. Interviews and records the obstetrical history of the client
b. Takes vital signs
c. Performs routine pre-natal check up:

a. Performs Leopold’s Manuever
b. Takes fetal heartbeat
c. Performs fundic height measurement
d. Injects tetanus toxoid, if applicable
e. Gives nutritional supplements
f. Conducts health teaching
g. Gives home instructions

h. Schedules follow-up check up
i. Refers to medical officer, if complications are noted

1st Floor, City Health Office
Building

Frontline Service: Availment of Natal Care
Client: All pregnant women of Batangas City
Requirement: None
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: Varies on the parity of client

How to avail of the service:

a. Assesses the client, takes and records vital signs

b. Monitors progress of labor and delivery

c. Issues Vitamin A and Ferrous sulfate tablet

d. Schedules next follow-up visit

e. Refers client to hospital of choice if complications arise during labor and delivery

Different Barangay Health Stations

Frontline Service: Availment of Post-Partum Care
Client: All post partum women of Batangas City
Requirement: Mother and Child Book
Schedule of Availability: 8:00 am to 5:00 pm Monday to Friday
Total Processing Time: 30 minutes

How to avail of the service:

a. Assesses client, takes and records vital signs
b. Registers client in the Target Client List
c. Checks clients for:
Vaginal bleeding
Uterine firmness
d. Initiates breastfeeding
e. Issues micronutrient supplies
f. Conducts health teachings and gives home instructions
g. Schedules next post-partum visit

1st Floor, City Health Office
Building

Frontline Service: Availment of Newborn Screening Test
Client: Newborn: 48 hours to 72 hours after birth
Requirement: None
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 40 minutes

How to avail of the service:

a. Assesses and registers qualified newborn

b. Fills out newborn screening test forms

c. Performs proper blood extraction procedure and processing of specimen

d. Sends the specimen to the proper agency through courier

e. Conducts health teachings to the mother

f. Schedules next visit to claim result

Different Barangay Health Stations

Frontline Service: Availment of Immunization Services
Client: 0-1 year old
Requirement: None for the first visit in the Health Facility
Early Childhood Care and Development Card (ECCD) for the second visit onwards
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 40 minutes

How to avail of the service:

> New Registrants
- interviews and fills out ECCD Card

> Old Clients
- evaluates previous immunization on the ECCD Card

- assesses and directs clients to the health worker for taking of vital signs

1st Floor, City Health Office
Building

Approaches the midwife on duty & presents the ECCD Card

b. Conducts health teachings, gives home care instructions and medicines

c. Schedules next check-up

Frontline Service: Availment of Fully Immunized Certificate
Client: School Entrant
Requirement: Early Childhood Care and Development Card (ECCD) FEES – Php 50.00
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 37 minutes

How to avail of the service:

a. Checks/ assesses ECCD Card or Immunization Record from the midwife
b. Encodes data and prints completed form
c. Brings the completed form to the assigned personnel for signing
d. Instructs the client on payment procedures

1st Floor, City Health Office
Building

Proceeds to the Treasurer’s Office and pays the
required amount

b. Releases Fully Immunized Certificate to the client

1st Floor, City Health Office Building

Frontline Service: Availment of Reproductive Health Services
Client: All women of reproductive age
All male capable of reproduction
Requirement: None
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 20 minutes

How to avail of the service:

a. Takes medical, obstetrical and gynecological history

b. Registers in the Family Planning Service Report form

c. Takes and records vital signs

d. Administers preferred/chosen family planning method

e. Gives health teachings

f. Schedules next visit

g. Refers to a specialist or another health facility, if chosen method cannot be provided

1st Floor, City Health Office
Building

Frontline Service: Availment of Anti-TB Drugs for Children and Adult
Client: Children 0-9 years old who display at least (3) of the following (6) symptoms:
Cough or wheezing for (2) weeks or more, unexplained fever, sudden weight loss, failure
to gain weight, loss of appetite, failure to regain previous state of health after viral
infection, not responding well to antibiotic treatment for 1 week
Adult 10 years old and above with two weeks cough or more
Requirement: Children - Chest X-ray result, Tuberculin Skin Test Result (710mm)
Adult – Sputum Exam Result, Chest X-ray and Barangay TB Clearance
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 50 minutes

How to avail of the service:

a. Checks/verifies the requirements

b. Takes vital signs and interviews patient

c. Accomplishes the Individual Treatment Record form

d.Refers patient to medical officer on duty

1st Floor, Gusaling Pangkalusugan

Approaches the medical officer on duty and presents the Individual Treatment Record  & requirements

a. Reviews the requirements and Individual Treatment Record

b. Conducts physical examination and consultation

c. Records pertinent findings on the Individual Treatment Record

d. Refers the patient to the health worker on duty

a. Reviews the Individual Treatment Record

b. Carries out the doctor’s order

c. Registers the patient in the TB in Adult/Children Registry Book and Treatment Card, if eligible

d. Issues take home medicines

e. Gives instructions on dosage of medicines

f. Explains side effects & mode of transmission

g. Gives advice on nutrition & diet

h. Issues Patient’s ID card

i. Schedules next follow-up check up and re- supply of medicines

j. Refers patient to pulmonologist, if patient’s condition doesn’t improve after six months

Frontline Service: Availment of Work Permit
Client: Registered Female Sex Worker
Requirement: Birth Certificate FEES - Php 100.00
Schedule of Availability: 8:00 am to 5:00 pm, Monday to Friday
Total Processing Time: 92 minutes

How to avail of the service:

a. Checks the requirement, interviews & registers client for pre-test counselling and conducts health teachings

a. Assigns client with a code number to ensure the confidentiality

b. Refers client to SHC physician

1st Floor, Gusaling Pangkalusugan

Proceeds to the Social Hygiene Clinic

a. Conducts complete physical
examination and consultation

b. Evaluates all laboratory results

c. Issues request for work permit

a. Assesses requirements and checks if medical certificate slip is issued

b. Issues medical certificate form and refers client back to SHC physician

Proceeds to Social Hygiene Clinic and approaches the
physician

Verifies the medical certificate form and affixes signature and refers to SHC Nurse

2nd Floor, Gusaling
Pangkalusugan

a. Conducts post test counselling and health education

b. Releases work permit and schedules next visit

Frontline Service: Availment of Anti-Rabies Vaccine
Client: Residents of Batangas City
Requirement: Barangay Clearance
Schedule of Availability: 8:00 am to 5:00 pm, Monday and Thursday
Total Processing Time: 35 minutes

How to avail of the service:

a. Checks the requirements and registers clients in the Target Client List

b. Refers client to the medical officer on duty

1st Floor, Animal Bite Center, Gusaling Pangkalusugan

Proceeds to the medical officer and presents the Individual Treatment Record

a. Conducts thorough assessment/evaluation of client

b. Administers appropriate treatment and refers back the client to the Animal Bite Treatment Center

a. Administers anti-rabies and Tetanus toxoid Vaccines

b. Conducts health teachings

c. Schedules next follow-up visit

d. Refers client to another institution, if patient’s condition needs Equine Rabies Immunoglobulin Injection

Frontline Service: Availment of Antihypoglycemic and Antihypertensive Agents
Client: Diabetic and Hypertensive Patients
Requirement: CVD/DM Form 10 hours fasting
Schedule of Availability: 8:00 am to 5:00 pm - Wednesday
Total Processing Time: 35 minutes

How to avail of the service:

a. Assesses patient, takes and records vital signs

b. Extracts blood sample (for blood sugar and cholesterol)

c. Records the result in the CVD/DM Form

d. Refers patient to medical officer on duty

1st Floor, City Health Office
Building

Proceeds to the medical officer on duty and presents the CVD/DM Form

a. Performs physical examination and management

b. Prescribes medicines

c. Refers to the nurse on duty

Medical Services Division

Medical Officer on duty

b. Issues prescribed medicines

c. Conducts health teaching

d. Schedules next follow-up visit

e. Refers patients to specialists, if patient has uncontrolled increase in blood sugar/ hypertension