ITSD Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM
Service: System Development
Clients: BCG Departments and Divisions
Requirements: System Request Form
Schedule of Availability of Service: Office Hours
Fees: None
Total Processing Time: Varies

How to avail of the service:                                                                                   
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1.

Fill in and submit system request form

a. Gathers data
b. Interviews client regarding the requested system
c. Create system flows

ITSD

 CMO-ITSD Office

Varies
2.   Develops requested system ITSD CMO-ITSD Office Varies
3.   Testing of the developed system ITSD CMO-ITSD Office Varies
4.   Deployment of the system ITSD CMO-ITSD Office Varies

 

Service: Technical Assistance
Clients: BCG Departments and Divisions
Requirements: 
Schedule of Availability of Service: Office Hours
Fees: None
Total Processing Time: Varies

How to avail of the service:                                                                                   
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1.

Phone call for technical assistance

Proceed to departments/divisions who needs technical assistance

ITSD

 CMO-ITSD Office

Varies
2.  Walk-in for technical assistance Assists client having technical problems ITSD CMO-ITSD Office Varies
3.   Take the necessary action to comply with the client's needs ITSD CMO-ITSD Office Varies
4.  Sign on technical request slip a. Fill in technical request slip
b. Provide copy of technical request slip to client		 ITSD CMO-ITSD Office Varies