City Defense & Security Services Office Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

 

Frontline Service : Application for the release of confiscated license
Client : General Public, Drivers , Violators of the Batangas City Traffic Ordinance
Requirement : Citation Ticket
Schedule of Availability : Monday to Friday (8:00am to 5:00pm)
Fees: Based on approved penalty by Batangas City Traffic Ordinance
Total Processing Time : 21 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to the DSS Office  Window 1

a. Interviews the client
b. Verifies the citation ticket
c. Orients the client
d. Declares the amount to be paid
e. Directs the client to pay the citation ticket at City Treasurer’s Office and advises to return to the DSS office after.

 

DSS Staff at
Window 1

City Hall Quadrangle,
Ground Floor (Left Wing)
P. Burgos St. Batangas City

 10 mins.
2

Pays the appropriate
fees at
City Treasurer’s Office

  (Refers to payment procedures of BT&FD - CTO)  Collecting Agent  City Hall Quadrangle Business Tax & Fees Division (CTO)  10 mins.

3


Returns to the DSS Office W1 and presents the O.R. for recording and verification


Verifies the official receipt
Releases the license


DSS Office
Window 1

City Hall Quadrangle,
Ground Floor (Left Wing)
P. Burgos St.
Batangas City


1 min.

 

Frontline Service: Submission of Batangas City Ordinance/Traffic Violation Complaints
Client: General Public
Requirement: Written incident report, complainant's report, Valid I.D.
Schedule of Availability: Monday to Sunday (24/7)
Fees: No fees required
Total Processing Time: 30 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to the DSS Office Table 1 and submits  a  written incident report.

a.Interviews the client and gets the details of the incident/receives the letter
b. Records and documents the details/information
c. Instructs the client to wait for the call/feedback
d. Endorses the complaint to the officer-in –charge

 

DSS Staff at
Table 1

CityHall Quadrangle,
Ground Floor(LeftWing)
P. Burgos St.
Batangas City

 30 mins.

 

Frontline Service: Availment of escort and assistance services
Client: General Public,motorcade,parade,religious activities, cortege,concerts and NGO’s
Requirement: Mayor's Permit, endorsement letter, letter of request from City Mayor’s Office
Schedule of Availability: Monday to Sunday (24/7)
Fees: No fees required
Total Processing Time: 5 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Proceeds to the DSS Office
Table 1 and presents the Mayor’s permit/ endorsement letter/ letter of request

Interviews the client
for the details of the
event/occasion.

 

DSS Office
Table 1

City Hall Quadrangle, Ground Floor (Left Wing)
P. Burgos St.
Batangas City

 5 mins.

 

Frontline Service: Request for security assistance and protection in the area of responsibility
Client: General Public
Requirement: Valid I.D.
Schedule of Availability: Monday to Sunday (24/7)
Fees: No fees required
Total Processing Time: 20 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to the DSS Office Table 1 and reports the incident/ violation

Gets the information/ details of the person and incident
Sets schedule for the operation/ apprehension

DSS Office at Table 1
DSS Task Force / E-Code Task Force

City Hall Quadrangle,
Ground Floor (Left Wing) P. Burgos St.
Batangas City

 15 mins.
  Or Calls the DSS Office

Interviews the client
Schedules the operation/ apprehension

 DSS Staff (043)723-2928

5mins.

 

Frontline Service: Availment of crowd control within the city government premises
Client: General Public, NGO’s
Requirement: Letter of request from City Mayor’s Office
Schedule of Availability: Monday to Sunday (24/7)
Fees: No fees required
Total Processing Time: 15 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Proceeds to the DSS Office
Table 1 and presents the letter of request

Receives the letter of request
Interviews about the details

 

DSS Office
Table 1

City Hall Quadrangle, Ground Floor (Left Wing) P. Burgos St.
Batangas City

15 mins.

 

Frontline Service: Availment of conducting surveillance to all subdivision and villages in Batangas City and suburbs
Client: Constituents
Requirement: Letter of request from City Mayor’s Office
Schedule of Availability: Monday to Sunday (24/7)
Fees: No fees required
Total Processing Time: 15 minutes
Department: Defense and Security Service

How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the letter to the DSS Office Table 1

Receives the letter
Gets the information and details
Sets the schedule for the surveillance

DSS Office at
Table 1

City Hall Quadrangle, Ground Floor (Left Wing) P. Burgos St.
Batangas City

 15 mins.
 

Or Calls the DSS Office

Entertains/ interviews the caller
Sets the schedule for the surveillance

   (043) 723-2928 5 mins.