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City Social Welfare & Development Office Citizen's Charter

Details: Friday, 03 July 2015 - 12:54:01 PM

Frontline Service: Application for Pre-Marriage Counseling Client: Marrying Couple 18-25 yrs. old Requirements: Receipt of payment/referral from CCRO for Pre-Marriage Counseling Schedule of Availability: Accept application daily, Schedule of Pre-Marriage Counseling and release of Certificate Wednesday and Thursday (8:30 to 10:30am) Fees: None Total Processing Time: 3hrs and 7mins How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client in filing up of application form and give the schedule of Marriage Counseling Seminar	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Couple will sign the PMC logbook for attendance	a. PM Counselor will conduct PMC seminar b. Preparation of pre-marriage counseling certificate	Social Worker/ Marriage Counselor	CSWDO P. Dandan St. Batangas City	3hrs
3	Claim the pre-marriage counseling certificate	Request client to sign the logbook for release of PMC certificate	SW / Marriage Counselor	CSWDO P. Dandan St. Batangas City	2mins

Frontline Service: Application for New Women's ID Client: Women 18-59 yrs. old Requirements: Membership in Brgy. KALIPI Women's Group, submission of Barangay Certificate, photocopy of Voters Registration Schedule of Availability: Monday to Friday 8:00-5:00pm Fees: None Total Processing Time: 5 days and 35 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/ program	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Submits copy of the requirements and submit herself for interview	Checks the requirements and conduct intake interview	Family and Women Welfare Program	CSWDO P. Dandan St. Batangas City	15mins
3	Prepares for the photo shoot	a. Photo taken b. Notify the client that ID will be released after 5 days c. Prints the ID	SW / Marriage Counselor	CSWDO P. Dandan St. Batangas City	5mins 5 days
4	Claims the ID on the notified date of release	Request client to sign the logbook for release of ID	Family and Women Welfare Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Application for New Solo Parent ID Client: Solo Parent Requirements: Photocopy of Birth Certificate of minor children, Barangay Certification, Voters ID or registration, Death certificate of spouse, Court Decision, Medical Certificate, Affidavit of being Solo Parent Schedule of Availability: Monday to Friday 8:00-5:00pm Note: 5 days for complete requirements Fees: None 8 days for incomplete requirements Total Processing Time: 9 days and 30 mins How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Submits copy of the requirements and submit himself/herself for interview	a. Check the requirements and conduct intake interview	Family and Women Welfare Program	CSWDO P. Dandan St. Batangas City	15mins 5mins
3	Prepares for the photo shoot	a. Photo Taken b. Conduct Home visitation and validation and determination of being solo parent. c. Notify the client that ID will be released after 8 days d. Process and printing of the ID	Family and Women Welfare Program	CSWDO P. Dandan St. Batangas City	1 day 8 days
4	Claims the ID on the notified date of release	Request client to sign the logbook for release of ID	Family and Women Welfare Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Application for Renewal of Kalipi Women's ID / Solo Parent ID Client: Women (18-59 yrs. old)/Solo Parent Requirements: old ID's Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 6days and 30 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits the photo copy of old ID	Looks/check the previous record of the client and copy of requirements.	Women Welfare Program	CSWDO P. Dandan St. Batangas City	15mins
3	Prepares for the photo shoot Wait for Home Visitation	a. Photo shoot taken b. Conducts Home visitation and revalidation c. Notify client that ID will be released after 5 working days d. Prints the ID	Women Welfare Program	CSWDO P. Dandan St. Batangas City	5mins 1 day 5 days
4	Claims the ID on the notified date of release	Request client to sign in the logbook for the release of ID	Women Welfare Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Request for Orientation on Different Laws for Children/Youth/PWD/SC Client: NGOs/People's Organizations-parents, youth, PWDs, SC Requirements: Verbal and Written Request Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 1 day and 25 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits written request and talks with the assigned Social Worker on the topic/activity	a. Schedule at once the calendar of activites and agreed on the request date and time of the activity to be undertaken. b. Confirms the date and time of the scheduled date	CSWDO Program in charge/concern	CSWDO P. Dandan St. Batangas City	20mins
3	Attends the activity	Conducts and supervise the activity	Program assigned/guest agency	Scheduled Barangay	1 day

Frontline Service: Application for Solicitation Permit Client: NGOs/POS, Private individuals and groups Requirements: Certified True Copy-SEC, Constitution and By Laws, minutes of meeting and attendance, list of officers, filled up Solicitation form Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 3 days and 35 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Submits copy of required forms and submits himself/herself for assessment	Checks records/documents and provide application forms	Admin Division	CSWDO P. Dandan St. Batangas City	15mins
3	Applicants will fill up application forms	a. Checks and review accomplished forms and attached requirements b. Advise client to claim permit after 3 days	Admin Division	CSWDO P. Dandan St. Batangas City	10 mins 3 days
4	Claims the Solicitation Permit on the notified date of release	Endorses to the Office of the City Mayor the filled up application form with attachments. Request client to sign the logbook for the release of permit	Admin Division	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Application for New PWD ID Client: Persons with Disability 0-59 yrs. old Requirements: Birth Certificate, Medical Assessment, Barangay Clearance Schedule of Availability: Monday to Friday 8:00 - 5:00pm Fees: None Total Processing Time: 6 days and 35 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Submit copy of the requirements and submit himself/herself for interview	Check the requirements and conduct intake interview	PWD Program	CSWDO P. Dandan St. Batangas City	15mins
3	Prepare for the photo shoot	a. Have the photo taken b. Home visitation and assessment c. Notify the client that ID will be released after 5 days d. Prints the ID	PWD Program	CSWDO P. Dandan St. Batangas City	5mins 1 day 5 days
4	Claim the ID on the notified date of release	Request client to sign the logbook for release of ID and booklets for discount on medicines and commodities and free movie	PWD Program	CSWDO P. Dandan St. Batangas City	10mins

Frontline Service: Application for Renewal of PWD ID Client: Persons with Disability Requirements: Old ID Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 5 days and 25 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits the photocopy of old ID	Looks for the previous record of the client	PWD Program	CSWDO P. Dandan St. Batangas City	10mins
3	Prepare for the photo shoot	a. Photo shot taken b. Notify client that ID will be released after 5 working days c. Processing and printing of the ID	PWD Program	CSWDO P. Dandan St. Batangas City	5mins 5 days
4	Claim the ID on the notified date of release	Request client to sign in the logbook for the release of ID	PWD Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Availment of Assistive Device Client: Persons with Disability and Senior Citizens Requirements: Barangay Certificate, Medical Certificate, SCSR as needed Schedule of Availability: Per availability of devices Fees: None Total Processing Time: 1 day and 25 minutes (base on the availability of the device) How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits requirements and submits herself/himself or relative for interview	a. Checks the requirements and conducts intake interview b. Conduct home visitation and assessment c. Notify client thru telephone when device is available	PWD Program	CSWDO P.Dandan St. Batngas City	15mins
3	Claims the device on the notified date of release	Request client to sign in the logbook and RIS for the release of the device	PWD Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Request for Social Case Study Report Client: Needy Individuals Requirements: Medical certificate abstract, Statement of hospital bills, Acceptance or guarantee letter of hospital, Brgy. Clearance Schedule of Availability: Monday to Friday 8:00-5:00pm Fees: None Total Processing Time: 3 days and 40 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk	CSWDO P. Dandan St. Batangas City	5mins
2	Submit copy of the requirements and submit himself/herself for interview	a. Check the requirements and conduct intake interview and initial assessment. b. Advise client on the conduct of home visistation. c. Conducts Home visitation	EA Program	CSWDO P. Dandan St. Batangas City	30mins 1 day
3		a. Prepares the Social Case Study Report b. Notify client thru telephone when SCSR is available for release	EA program	CSWDO P. Dandan St. Batangas City	1 day 1 day
4	Claim the SCSR	Request client to sign the duplicate copy for the release of Social Case Study Report	EA program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Application for Referral letter for Medical Assistance Client: Needy/Indigent Individuals,Families Requirements: Request form re: laboratory examination/bill discounts Schedule of Availability: Monday to Friday 8:00-5:00pm Fees: None Total Processing Time: 40 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits copy of request form needed Submit herself/himself/relative for interview	a. Checks the requirements and conducts intake interview and assessment b. Advises client to wait in the waiting area for 15 minutes for issuance of referral letter.	EA Program	CSWDO P. Dandan St. Batangas City	30mins
3	Claim the referral letter	Request client to sign the duplicate copy for the release of referral letter.	EA Program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Application for Certificate of Indigency Client: Needy/Indigent Individuals Requirements: Certificate of Indigency from the Barangay, Request from CCRO, Youth Center Schedule of Availability: Monday to Friday 8:00-5:00pm Fees: None Total Processing Time: 3 days and 25 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits copy of the requirements as needed. Submit herself/himself for interview	a. Checks requirements and conducts intake interview and initial assessment. b. Advises client that home visitation will be done. c. Conducts home visitation and assessment. d. Notify client when certificate of Indigency is ready for release.	Programs and Services Unit	CSWDO P. Dandan St. Batangas City	15mins 1 day 1 day 1 day
3	Claims the certificate of indigency	Request client to sign the logbook for release.	Programs and Services Unit	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Request for Food Assistance Client: Needy Individuals/Families Requirements: Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 35 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submit herself/himself for interview	Conducts interview and assessment/review records	EA Program	CSWDO P. Dandan St. Batangas City	15mins
3	Client will provide eco bag for food commodities	Advises client to wait in the waiting area for 10 minutes	EA program	CSWDO P. Dandan St. Batangas City	10mins
4	Signs at RIS	a. Release the food assistance b. Refer client to other program for further asistance or support services	EA program	CSWDO P. Dandan St. Batangas City	5mins

Frontline Service: Assistance to Individual in Crisis Situation for medical, transportation and Kalinga sa Namayapa Client: Needy Individuals/Families Requirements: Death Certificate, MEdical Certificate Schedule of Availability: Monday to Friday Fees: None Total Processing Time: 18 days and 35 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the information desk officer and register in the logbook	Information Desk Officer will guide client to the assigned social worker/program	Information Desk Office	CSWDO P. Dandan St. Batangas City	5mins
2	Submits herself/himself for interview	a. Conducts interview and assessment of the case. b. Notify client that home visitation will be done by the Social Worker. c. Conducts home visitation. d. Prepares the Social Case Study report and important documents for the release of assistance e. Facilitates the submission of the request to other concern government offices for the release of assistance.	EA Program	CSWDO P. Dandan St. Batangas City	15mins 1 day 1 day 5 days complete requirements 5 days processing
3		Notify client when assistance is available for release	EA program	CSWDO P. Dandan St. Batangas City	1 day
4	Signs the Voucher	a. Release the assistance	City Treasurer's Office	City Hall Main Building	5mins.

Frontline Service: Application for New Senior Citizen ID Client: Senior Citizens 60yrs old and above Requirements: Birth Certificate, Barangay Clearance, 1x1 photo or 2x2 picture, cedula 60 years old Schedule of Availability: Monday to Friday 8:00-5:00pm Fees: None Total Processing Time: 6 days and 30 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approach the staff and submit requirements	Accepts and reviews documents Provides registration form	Mayor's Office/Office for Senior Citizens Affairs	Plaza Mabini	5mins
2	Fills up and submit registration form	Checks the filled up form	OSCA	Plaza Mabini	10mins
3	Prepares for the photo shoot	a. Have the photo taken b. Prints the ID (Working Days)	OSCA	Plaza Mabini	5mins 6 days
4	Claim the ID on the notified date of release	Request client to sign the logbook for release of ID and booklets for discount on medicines, commodities and free movie	OSCA	Plaza Mabini	10mins

Contact Info

Mayor Beverley Rose A. Dimacuha
Batangas City Hall Complex,
P. Burgos Street, Barangay 17,
Batangas City, Batangas
Philippines 4200

Tel: +63 (043) 723-1511
Fax: +63 (043) 723 1558
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