Sangguniang Panlungsod - Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

     

Frontline Service: Request for copies of Ordinances, Resolutions, Minutes, Journals of public/committee hearings
Client: Brgy. Officials, Media, Commercial Establishments, Students and other Govt. Offices
Requirement: valid ID
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: 21 minutes
How to avail of the service:
Department: SANGGUNIANG PANLUNGSOD
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the PAD (Public Assistance Desk)

Directs to the officer concern

 Public Assistance Desk ( officer of the day)

Lobby -Sanggunian
Building
Batangas City Hall




 1 min
2 Go to the officer concern and tell your concern.

a. Welcome and receive the client.
b. Ask for the clients concern.

c. Search and retrieve the requested file

d. Ask the client to present valid ID so he/she can borrow the file and have it photocopied outside.

e. Fill up logbook for photocopying of files and have the client sign below the data entry. 

f. Give instructions to client as to where is the nearest photocopy center and return the file not more than 1 hour.



 

 Records Division -Imelda Suncio

Jocelyn Rosales

Maricel Macasaet Albert de Chavez

Sanggunian
Building
Batangas City Hall

1 min.

2 mins.

10 mins.


1min.



2 mins.





2 mins.
3

Proceeds to photocopy center

 

        
4 Return the original copy to the  Records Div. Accepts the returned file, check if it is complete and give back the ID

Records Division – Imelda Suncio Jocelyn Rosales Maricel Macasaet
Albert de Chavez

 Sanggunian Building Batangas City Hall

2 mins.

 

 

Frontline Service: Request for authenticated or certified true copy of Resolutions, Ordinances, minutes and journals
Client: Brgy. Officials, Media, Commercial Establishments, Students and other Govt. Offices
Requirement: none
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: 50 pesos per page
Total Processing Time: 32 minutes
How to avail of the service:
Department: SANGGUNIANG PANLUNGSOD
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the PAD (Public Assistance Desk)

Directs to go to the
Records Division

 Public Assistance Desk ( Officer of the Day)

Lobby -Sanggunian Building  Batangas City Hall




 1 min
2

Go to the officer concern and tell your concern.

a. Welcome and receive the client.

b. Ask for the clients concern.

c. Search and retrieve the requested file

d. Issue computation and instruct the client to pay the corresponding fee to the Treasurer’s Office and come back after payment with the OR



 

 Records Division – Imelda Suncio Jocelyn Rosales Maricel Macasaet Albert de Chavez

Sanggunian
Building
Batangas City Hall

1 min.


2 mins.

10 mins.


5 mins.
3

Go to the Treasurers Office for payment

 

    Treasures Office Peoples Quad. (BOSS)  4 mins.
4 Pay the corresponding fee

  

 

  

5 mins.
5 Go back to the Records Section of SP and show the OR of payment Release the certified documents

Records Division – Imelda Suncio Jocelyn Rosales
Maricel Macasaet Albert de Chavez

 Sanggunian Building Batangas City Hall

4 mins.

 

 

Frontline Service: Request for setting an appointment, directory assistance and inquiry for schedule of committee/public hearing
Client: Private Establishments, concerned individuals
Requirement: none
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: varies on different types of inquiry
How to avail of the service:
Department: SANGGUNIANG PANLUNGSOD
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
  Setting for an Appointment to Vice Mayor /Councilors
1

a. Through phone call
Call tel. # 723-2175 and ask for assistance to schedule an appointment to Vice Mayor/Councilor

b. Personal Appearance
Approach the PAD (Public Assistance Desk) and ask for assistance to have a schedule of appointment to Vice Mayor / Councilor

a. Welcome and receive the client

b. Ask the client’s concern

c. Assist the client to Vice Mayor’s / Councilor’s Office

 Public Assistance Desk ( officer of the day)

Sanggunian
Building
Batangas
City Hall

1 min.


6 mins.


2 mins.
  Inquiry for contact number of VM/ Councilor’s Office
1

a. Through phone call
Call Tel. # 723-2175 and inquire the contact number you want to know

 




b. Personal
Approach the PAD and ask for the contact number of VM/Councilor’s office

a. PAD answers the call and ask the client’s concern
b. PAD look on the list and give information the client’s ask for


a. PAD welcomes and receive the client
b. PAD look on the list and give the requested contact number



 

 Public Assistance Desk ( officer of the day)

Sanggunian
Building
Batangas City Hall

2 mins.




2 mins.





2 mins.


2 mins.
 

Inquiry for Schedule of Committee/ Public Hearing
1

a. Through phone call
Call tel. # 723-2175 and ask for the schedule of the hearing





b. Personal
Approach the PAD and inquire for the schedule of the Committee/Public hearing

 PAD answer the call and tell if there is a schedule of the inquired topic for Committee/ Public hearing


a. PAD welcomes and receive the client

b. PAD inform the client about the inquired schedule of Committee/ Public hearing

Public Assistance Desk ( officer of the day)

 Sanggunian
Building
Batangas City Hall

2 mins









1 min


2 mins

 

SangguniangPanlungsod (Updated)  

Validation Worksheet
Name of Frontline Service Type of Applicant Actual Service Provided Division Responsible
Request for copies of Ordinances,  Resolution, minutes, journals of public/committee hearing

Brgy. Officials, Media, Commercial establishment, Students and Other Gov. Office

 Copies of approved ordinance and resolutions

Records Division
Request for authenticated or certified true copy of Resolutions, Ordinance , minutes and journals.  Brgy. Officials, Media, Commercial establishment and other Gov. officials

  Copies of authenticated/Certified true copy of resolutions, Ordinance, minutes and journals

  Records  Division/Offices of Sec. Taxes & Licensing Office

Request for setting appointment, directory assistance and inquiry for schedule of committee/public hearing

  Private establishments, concerned individuals    Public Assistance Desk (Officer of the Day)